How Shipping Either Helps or Hurts Customer Experience

Episode 3

This week, Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty. Jake also throws in a bonus story that you won’t want to miss!

Key Topics:

  • Differences between UPS and FedEx  
  • Shipping and brand image  
  • Creating customer experience with packaging  

Related Articles:

Follow iDrive Logistics on Social Media!

Other Podcasts

The time to level up your logistics is now.

Get started with an iDrive shipping expert!

Talk with an Expert