Improving Customer Experience with Shipping Protection


"It’s no secret that the pandemic brought with it a boom in e-commerce. Data is beginning to indicate that this trend is here to stay. Unfortunately, in the logistics industry, it's a reality that some packages will not reach customers issue-free.

In this episode, Glen Gooding, President of iDrive Logistics, sits down with Eduardo Lopez-Soriano, Vice President of Marketing at UPS Capital. The two discuss the role shipping protection plays into creating strong, long-term relationships with customers.

Key Points:

  • 86% SMBs are using drop shipping. Businesses utilizing drop shipping strategies see more shipping issues when compared to SMBs doing their own fulfillment.
  • 210 million packages were stolen off porches in 2021, equal to almost 1 package per household in the US.
  • More than half of SMBs are using same-day carriers and are in-turn seeing higher incidences of damaged parcels.

Follow iDrive Logistics and ShipCaddie on Social Media!

Other Podcasts

The time to level up your logistics is now.

Get started with an iDrive shipping expert!

Talk with an Expert