Category: Shipping

What happens when a package arrives late and triggers a refund? Or damaged through fault of the carrier? Learn how to manage shipping claims to reclaim lost revenue.

A profitable shipping strategy doesn’t mean choosing the cheapest carrier or balancing delivery speed vs. cost; it means selecting the carrier that delivers the best value for your brand.

Finding the most cost-effective shipping carrier for your business shouldn't come down to a decision between regional and national carriers. Neither regional nor national carriers are “better” or “worse” - the best approach is a hybrid model, using regional for high-density areas and national for border coverage. 

40% of online retailers say shipping cost is their number one operational challenge, but you can turn shipping into one of your highest returns on investment, when you view carrier negotiation as an ongoing opportunity rather than a chore.

Today we want to make sure that shippers, particularly those who directly negotiate their carrier contracts, have an accurate perception of carrier surcharges. If not, we’ll present information to reframe how you think about them, so you can play both defense and offense in strategic negotiations with carriers.

Learn how to run an RFP and what exactly it entails in the world of shipping, fulfillment, and optimal carrier selection.

Did you know that nearly 20% of deliveries fail on the first attempt? That’s one in every five orders, and for eCommerce brands trying to speed up and reduce the cost of last-mile delivery, that’s...

Last-mile delivery is no longer just logistics; it’s brand differentiation. The very moment that a package lands on your customer’s doorstep is the moment that can make or break everything you’ve built. In 2026, it...

Customers don’t just want fast delivery, they expect it. Amazon has turned next-day delivery into the standard, with an eye-watering 80% of consumers expecting retailers to offer same-day shipping. The pressure on brands to keep...

Is your carrier ruining your customer relationships? (Are you sure?) The final stretch of an online delivery is where you make or break the customer relationship. It’s often also the most expensive and operationally complex...